Returns and Refunds Policy

At manaro.com.au, we value your satisfaction and work closely with our suppliers to provide a reliable shopping experience. Please review the following policy carefully.

1. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

·        Health and safety products (e.g., personal care, hygiene, PPE)

·        Customized, personalized, or made-to-order items

·        Clearance or final sale items

·        Bulk purchases

·        Products that have been opened, used, or are not in original condition

2. Change of Mind Returns

manaro.com.au does not accept change of mind returns or refunds for the above non-returnable items.

For other eligible products, change of mind requests may be considered if:

·        The request is submitted within 2 days of delivery

·        The product is unused and in its original packaging

·        You follow the return submission process outlined below

Orders returned due to incorrect or incomplete delivery information, or items returned as unclaimed, will be treated as change of mind returns.

3. Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please notify us within 2 days of delivery with clear photo or video evidence.

·        If approved, we may provide a replacement, refund, or store credit, depending on supplier policy.

·        Refunds or replacements will only be issued after confirmation from the supplier.

·        Some suppliers may require the item to be returned for inspection. Instructions will be provided if this is necessary.

❌ Please do not dispose of faulty items or send them back without prior approval, as refunds will not be processed in such cases.

4. How to Submit a Return Request

To submit a return request (change of mind or faulty/damaged):

1.      Email us at info@manaro.com.au

2.      Include photos or videos showing the item in its original packaging, and explain the reason for return

3.      Wait for approval and instructions before returning the item

5. Refund Process After Approval

Once your return request is approved:

·        If a return label is provided:
Refund = Item price + original shipping fee, minus return postage and a 10% restocking fee

·        If no return label is provided:
Refund = Item price + original shipping fee, minus a 10% restocking fee

Refunds are only issued after the item is received at the supplier’s warehouse and inspected.

6. Return to Sender (RTS) Before Delivery

If you change your mind before receiving the item, you must initiate a Return to Sender (RTS) request.

·        Refunds will be processed after the item reaches the supplier’s warehouse

·        Refund = Item price + original shipping fee, minus a 10% restocking fee