Shipping policy

Thank you for shopping with manaro.com.au! We operate solely within Australia. All our Products shipped from Supplier warehouse based in Melbourne, So, delivery times and available postcodes can vary. This policy covers shipping within Australia only. We do not ship internationally. Some postcodes are excluded from our delivery service. Orders received from excluded postcodes will be automatically cancelled and will be notified.

 

1.Processing and dispatch window

  • All eligible orders are shipped within 48–72 hours after the order is placed & Payment received.
  • Weekend and public holiday orders will start processing on the next business day.
  • If an item requires additional processing due to stock or customization, you will be notified with an updated ETA

2.Free shipping and eligible delivery areas

  • Free Standard Shipping is available on eligible orders delivered to major suburbs across Australia.
  • This applies to standard shipping only. Some items (oversized/heavy) or certain destinations may incur charges.
  • After dispatch, metropolitan deliveries typically arrive within the standard estimates, but times vary by destination and carrier.

3.Excluded postcodes and automatic cancellation

  • Excluded postcodes (Remote Area Exclusion List): 0870, 0880, 6348, 4492, 6271, 6211, 4874, 0885, 6707, 4891, 4727, 2898, 4892, 4503, 0881, 0822, 4875, 6714, 6725, 7256, 4306, 5723, 4876, 6722, 6753, 6710, 4888, 4490, 6754, 0873, 6751, 4890, 6770, 6721, 4417, 4724, 6726, 0800, 4725, 0852, 4859, 4830
  • If your shipping address falls within an excluded postcode, the order will be automatically cancelled.
  • You will receive a cancellation notice, and any refunds will be issued to the original payment method. 
  • Postcode exclusions may be updated. If your address changes, please update at checkout to avoid cancellation.
  • Note: The exact Remote Area Exclusion List is not publicly listed here and may change. Please contact info@manaro.com.au if you’re unsure whether your postcode is eligible.

4.NO "PO Box " deliveries

  • We do not deliver to PO Boxes or Parcel Lockers. Please provide a valid street address at checkout.
  • Some carriers may still require a signature or verification for certain deliveries.

5.Carriers and tracking

  • We use trusted carriers (to deliver your order.
  • Tracking numbers are provided once the shipment leaves the warehouse (or supplier facility) and is on its way to you.
  • Tracking updates may occur as the carrier scans the parcel; delays can happen in transit.

6.Split shipments and multi-carrier orders

  • Items may ship from multiple suppliers and may arrive in separate parcels with separate tracking numbers.
  • All shipping charges shown at checkout apply to the items in your order; shipments may be delivered separately.

7.Addresses and delivery

  • We ship to valid street addresses within Australia for eligible postcodes.
  • Some carriers may not deliver to PO Boxes or Parcel Lockers. Please provide a suitable address at checkout.

8.Lost, stolen, or damaged shipments

  • If a shipment is missing or shows as delivered but not received, contact us within 48 hours of the shipment date.
  • If a parcel arrives damaged, photograph the damage and contact us within 48 hours of delivery. We will coordinate with the supplier to arrange a replacement or refund where appropriate.

9.Changes, cancellations, and order edits

  • If your order has not yet shipped, you may request changes or cancellations by contacting us within 24 hours
  • Once an item has shipped, substitutions or cancellations are handled through the carrier’s/supplier’s process.

10.Customer support

  • For general shipping questions, tracking, or delivery timelines:

11.Policy changes

  • We may update this Shipping Policy from time to time. Material changes will be communicated by updating the policy on our website and/or sending an email.